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Frequently Asked Questions
No matter how much information you put out there, some questions will always remain. We are looking forward to helping you out. However, before reaching out to us please check the below list of most frequently asked questions. This will give us more time to answer specifics and it saves you time waiting for our reply.
Orders
To place your order, follow the steps mentioned below:
- Browse by article of your choice
- View details of the product, select your size and add to “cart”
- Create an account or you may proceed as a guest user
- Enter your shipping address with pin code
- Please make sure that you check the total amount and products added to your cart before proceeding.
- Next, select the payment option. (Net-Banking/Debit/Credit Card/Wallets or COD)
- To complete the online payment, you will be redirected to our online payment partner payU Money. For COD, you will need to confirm the order by entering the OTP received on your mobile.
Currently, we do not have an option where a customer can change the size or add a new item to a purchased order. Instead, a new order can be placed and return/cancel the existing order.
The shipping address cannot be changed once the order Is successfully placed.
As soon as the order is confirmed, you will receive 3 emails:
- A mail with an Invoice will be sent to your mailing address.
- A mail confirming that the order has been shipped along with a tracking link.
- A mail confirming that your order has been successfully delivered.
All our prices are inclusive of sales tax. Sales Tax is calculated based on the GST laws..
Payment
We accept the following modes of payment:
- Credit Cards
- Debit Cards
- Internet Banking
- COD
- Payment Wallets
Please note: As of now we do not accept International cards
To place an order using the COD mode of payment, select ‘Cash on delivery’ on the payment page while placing an order.
You will need to input your mobile number to verify with an OTP to confirm the COD order.
By default, all users are eligible for COD orders for a cart value below 9999/- INR.
As soon as the order is confirmed, you will receive 3 emails:
- A mail with an Invoice will be sent to your mailing address.
- A mail confirming that the order has been shipped along with a tracking link.
- A mail confirming that your order has been successfully delivered.
There are no additional charges if you select COD as the mode of payment.
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